Trade Enquiries:+44 (0)1271 378100
Register for a Trade Account

FAQs

FAQs

Can anyone place an order on the Golden Coast web shop?

Golden Coast is a trade supplier to the wet leisure industry and we are only able to supply bona fide trade customers. We do not sell direct to the public. If you are a pool or spa owner and looking to purchase, visit www.YourPool.co where you can find details of your local retailer.

Can I order from the Golden Coast web shop if I don’t have an account?

If you are a bona fide trade supplier you will need to register for an account before being able to purchase. You can register for an account here. Once your account has been approved, you will be sent a user login and password.

I have an account with Golden Coast but don’t have a login?

For existing Golden Coast trade account holders please click here, complete the form and a login and password will be sent via email.

I have a user login but have forgotten my password?

Go to the Login page and click on the ‘Forgotten my password?’ link where you will be prompted to provide the information required to re-issue your password via email.

Do you have a minimum order value?

We have no minimum order value, you can order as little as you like without any penalty. However please be aware that as a trade wholesaler some products such as water treatment products are only available in multi pack quantities.

Why do I have to order some products in box quantities?

Items such as water treatment products and chemicals are subject to strict regulations for handling and transport and can therefore only be shipped in UN approved packaging / boxes.

Do prices include delivery?

With the exception of certain bulky items, all web orders with a nett trade value over £790 (excluding VAT) qualify for free standard delivery to your account address. Full details of our delivery service can be seen here.

What are delivery surcharges?

These apply to items such as chemicals or heavy / bulky goods. For further details, contact us on 01271 378100 or email swimmer@goldenc.com

Do prices include VAT?

If you are not logged in, all prices shown are SRP and exclusive of VAT. Once logged in, your prices are displayed and are also exclusive of VAT, which is then added to the value of your order at checkout.

When will I receive my order?

Orders received before 3pm and for delivery by an independent carrier and are usually despatched the same day. Please note chemicals are not guaranteed on any of the next day services. For details of orders to be delivered by Golden Coast scheduled transport, contact us on 01271 378100 or email swimmer@goldenc.com

How do I amend / cancel an order I have placed through the web shop?

To amend or cancel an order placed through the web shop you will need to contact us on 01271 378100 or email swimmer@goldenc.com

I can’t find the product I require on your web shop. Can you still help?

We offer a wide range selection of market leading wet leisure brands and products, but if you would like us to source something different, please contact us on 01271 378100 or email swimmer@goldenc.com with the details and one of our sales team will be happy to help.

What are your payment terms?

If you have an account with Golden Coast then you will have been provided with details of your trading terms in the Welcome Pack supplied to you, or on our notifying you of your new account status. If you do not have an account then we will not be able to provide details of payment terms until you make an application for either a full or a cash with order account. Alternatively you can call our offices on 01271 378100 and ask to speak to a member of the team who will be happy to discuss this with you.

Are you able to supply product outside of the UK?

The web shop is currently only set up for UK trading however Golden Coast do supply throughout mainland Europe and elsewhere in the world. For further details contact the office on 01271 378100 or email swimmer@goldenc.com

What warranty / guarantee do you offer on the products you sell?

Every product sold is covered by some sort of manufacturer’s warranty or guarantee. To find out more about the warranty or guarantee offered on particular products please call us on +44 (0) 1271 378100 or e-mail swimmer@goldenc.com